Hello, amazing party planners! At Creative Converting Store, we’re dedicated to making your celebration planning as magical and stress-free as possible. Our shipping and returns policies are designed with your convenience in mind, ensuring your party supplies arrive promptly and that you’re completely satisfied with your purchases.

📦Shipping Information

Order Processing Time

We typically process all orders within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships so you can follow your party supplies on their journey to you!

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your party planning timeline:

Standard Shipping – $12.95

• Carrier: DHL or FedEx

• Delivery Time: 10-15 business days after shipping

• Perfect for when you’re planning ahead for your special event

Free Shipping

• Available on orders of $50 or more

• Carrier: EMS

• Delivery Time: 15-25 business days after shipping

• Great for budget-conscious party planners with flexible timelines

Please Note: We ship worldwide, with the exception of some remote areas in Asia and other select remote regions. Delivery times may vary during holiday seasons or due to unforeseen circumstances beyond our control.

🔄Returns & Exchanges

We want every celebration to be absolutely perfect! While we strive to ensure you love your party supplies, we understand that sometimes returns or exchanges are necessary. Our friendly return policy is designed to make this process as magical as your events!

Return & Exchange Basics

  • Return Window: 15 days from the delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Method: Original payment method

Our Simple Return Process

1
Contact Our Customer Service

Email our friendly team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Product name and quantity you wish to return
  • Reason for return
  • Whether you prefer exchange or refund
2
Wait for Authorization

We’ll respond within 2 business days with a Return Authorization Number and instructions. Please don’t send items without this authorization.

3
Package and Ship

Carefully package your items in their original condition and ship to:

Creative Converting Store
3605 Hickory Ridge Drive
Las Vegas, US 89101
Attn: Returns Department
RA#: [Your Return Authorization Number]

4
Receive Your Refund or Exchange

Once we receive and inspect your return, we’ll process your request within 5-7 business days.

Return Request Template

Need help writing your return request? Use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Creative Converting Store Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date Ordered]
Items to Return/Exchange: [Product Name], Quantity: [Number]
Reason for Return/Exchange: [Please describe why you’re returning]
Preferred Resolution: [Refund/Exchange for specific product]

Thank you for your assistance!

Best regards,
[Your Name]

💰Refund Information

Refund Timeline

  • Processing Time: 5-7 business days after we receive your return
  • Credit Card/PayPal: 3-10 business days to appear on your statement after processing
  • Original Shipping Costs: Non-refundable (except for defective items)

Refund Method

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal account).

🚫Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • 🎂 Cake & Cupcake Toppers (for hygiene reasons)
  • 🍴 Baking Cups & Snack Cups (food contact items)
  • 🕯️ Candles (once removed from packaging)
  • 🍬 Candy Shop items (food products)
  • 💝 Personalized or custom-made items
  • 🎈 Opened balloon packages

🔄Exchange Policy

We happily accept exchanges for different sizes, colors, or themes within 15 days of delivery. Popular exchanges include:

  • Swapping Alice in Wonderland for Boho Rainbow themes
  • Exchanging Balloon Garland Kits for different color schemes
  • Trading Back to School supplies for Camping & Adventure items

Exchange shipping costs are the responsibility of the customer both ways.

📦Damaged or Defective Items

Received damaged or defective party supplies? We’re so sorry! Contact us within 7 days of delivery with photos of the damaged items, and we’ll send replacements immediately at no cost to you.

❓Frequently Asked Questions

What if I received the wrong item?

Contact us immediately! We’ll send the correct item and provide a prepaid return label for the incorrect product.

Can I return sale items?

Yes! Sale items follow the same return policy as regular-priced items.

What about international returns?

We accept returns from all served regions (excluding some remote areas in Asia and elsewhere). Customers are responsible for international return shipping costs and any customs fees.

🎀Need Help? Contact Our Party Planning Experts!🎀

Email: [email protected]

Address: Creative Converting Store, 3605 Hickory Ridge Drive, Las Vegas, US 89101

Response Time: Within 2 business days

Thank you for choosing Creative Converting Store for your celebration needs! We’re committed to making your party planning experience as joyful and stress-free as possible.

🎊 Creative Converting Store – Making Every Celebration Unforgettable! 🎉