FAQ

Welcome to the Creative Converting Store FAQ page! We’re here to make your party planning as magical and stress-free as possible. Based on our wide range of themes like Alice in Wonderland, Boho Rainbow, and Camping & Adventure, we’ve compiled answers to common questions about our products, delivery, returns, and more. If you don’t find what you’re looking for, feel free to reach out—we’re always happy to help!

Product Questions

What types of products do you offer?

We specialize in high-quality party supplies for a variety of themes and occasions. Our menu includes items like:

• Theme-specific kits: Such as Alice in Wonderland, Boho Rainbow, and Balloon Garland Kits for a cohesive look.
• Decorations: Banners & Garlands, Bows, and Cake & Cupcake Toppers to add that extra sparkle.
• Essentials: Baking Cups & Snack Cups, Candles, and Balloons for every celebration.
• Seasonal and event-focused items: Like 4th of July, Back to School, and Boy Baby Shower collections.

Our products are designed to be durable and stylish, perfect for transforming any gathering into an unforgettable event.

Are your products suitable for international themes?

Yes! Our products cater to a global audience, with themes that appeal to diverse tastes—from Botanical elegance to fun Baseball parties. We ship worldwide (excluding some remote areas in Asia and elsewhere), so you can enjoy our supplies no matter where you are.

Delivery and Shipping

What are your shipping options?

We offer two main shipping methods to fit your needs:

• Standard Shipping: Via DHL or FedEx for $12.95 flat rate. Delivery takes 10-15 days after dispatch—great for when you’re planning ahead but want reliability.
• Free Shipping: Via EMS for orders over $50 (otherwise, standard shipping applies). Delivery takes 15-25 days after dispatch, ideal for budget-friendly shopping.

All orders include tracking, and processing takes 1-2 days. For time-sensitive events like holiday parties, we recommend ordering early to ensure timely arrival.

Do you ship to my location?

We deliver globally, but some remote areas in Asia and other regions may be excluded. Check our website for specific details, or contact us if you’re unsure.

How can I track my order?

Once your order ships, we’ll send you a tracking link via email. You can monitor its progress every step of the way!

Returns and Refunds

What is your return policy?

We want you to love your party supplies! If you’re not satisfied, you can return items within 15 days of the delivery date. Please ensure products are in original condition. For details on initiating a return, email us at [email protected].

Are there any items that cannot be returned?

Due to the nature of party supplies, personalized or used items may not be eligible for return. Refer to our return policy on the website for full terms.

Payment and Account

What payment methods do you accept?

We support various secure payment options to make shopping easy: Visa, MasterCard, JCB, and PayPal.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders faster and access exclusive offers.

General Inquiries

How can I contact customer service?

We’re here to assist! Email us at [email protected] for any questions about delivery, returns, or your order. Our address is Creative Converting Store, 3605 Hickory Ridge Drive, Las Vegas, US 89101.

What makes Creative Converting Store unique?

We combine a fun, creative vibe with reliable service. From whimsical themes like Bumble Bee and Bunny to practical Baking Party supplies, we focus on quality, affordability, and global accessibility. Our delivery options and customer-centric policies ensure your celebrations are always in style!